Vice President, Customer Engagement Strategy and Transformation

Responsibilities

• Set and lead the global strategy for customer engagement transformation across regions
• Own the product strategy and roadmap for customer engagement capabilities
• Drive executive alignment on customer engagement models across roles
• Chair governance forums to set direction and prioritize investments
• Shape the future-state customer engagement ecosystem across functions
• Lead deployment of customer engagement capabilities to ensure effectiveness
• Manage external partner ecosystem and vendor relationships

Qualifications

• BA/BS required; MS/MBA or PhD preferred
• 15+ years leading global transformation in complex organizations
• Extensive experience in pharma, biotech, or life sciences
• Evidence of driving enterprise-wide transformation programs
• Strong understanding of CRM and customer engagement processes
• Proven leadership capability managing teams in a matrixed environment
• Excellent executive communication and influencing skills

Benefits

• Opportunity for significant leadership impact within a global organization
• Engagement in industry-leading initiatives focusing on customer-centric transformation
• Access to large-scale transformation budgets for innovative projects
• Involvement in executive-level decision-making and strategic alignment
• Collaboration with cross-functional teams including R&D and commercial divisions
• Travel opportunities across regions to foster international collaboration

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.