Vice President - Corporate Communications

Job Description

The Opportunity

• Own and evolve Freshworks' narrative in the market globally, across every channel, and at every altitude
• Partner directly with the C-suite, run a high-performing global team, and set the omnichannel communications strategy that fuels our growth among agile enterprises and IT leaders worldwide

Qualifications

• Experience
• 15+ years in corporate communications, with 5+ years leading a global function at a B2B technology company
• Deep experience with challenger brands and category-defining moments where you've been part of a communications transformation and can point to the work
• Proven track record managing communications at a publicly traded company or during high-stakes moments (IPO, M&A, earnings, product pivots)

• Skills & Perspective
• You’re fluent in omnichannel storytelling. You think naturally across press, social, exec comms, content, and emerging channels, and you know how they reinforce each other
• You are media savvy with real relationships. You know which reporters matter and how to earn coverage that moves the needle, not just fill a clip report.
• You have social channel expertise. You know the difference between a LinkedIn strategy and an X strategy, you're watching TikTok and YouTube with the same attention, and you bring a learning mindset that keeps you ahead of platform shifts.
• You know AI-native communications. You're already actively experimenting with how to influence LLM outputs, and you have a point of view on what the AI-era comms stack looks like.
• You use sophisticated measurement methodology. You know how to tie earned awareness to pipeline influence, and you can build that case with data.
• You have a strong executive presence. You're comfortable in the boardroom, you earn trust quickly, and you know how to get buy-in without losing speed.
• You have a bias toward creative, unconventional thinking. You’re more interested in disrupting the playbook than following it.

Values Alignment

• You thrive in a fast-moving, high-accountability environment
• You're as comfortable in a sprint as in a strategy session
• You're energized by a challenger brand mindset and you want to win market share from giants and you know how to build the narrative that makes that possible
• You bring good vibes and a collaborative spirit to a growing team