Vice President, Client Success - National Market

About the role

This role is a member of the Client Success leadership team and has responsibility for a team of client success managers that oversee relationships with national market employer clients. The position is responsible for delivering on client retention goals, driving revenue from upsells with existing national market clients, and managing key performance indicators to ensure team goals are achieved. This position requires 30–40% travel and is open to candidates located near any major U.S. airport.

Responsibilities

• Lead and manage a large market Client Success team ensuring KPIs are met with a focus on client retention and pipeline management for upsells.
• Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy.
• Represent the company at client meetings and events to promote the company’s brand, building relationships with clients and consultants.
• Articulate Progyny’s value to professionals, executives, and strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals.
• Refine quarterly and annual reports to best meet client needs.
• Help resolve member abrasions that are escalated to the Client Success Team, working closely with other senior leaders to identify the root of the escalation and the best path to resolve.
• Implement improvements to account management business processes to ensure success with growth and scale.
• Manage a staffing model and compensation approach to scale the team accordingly.
• Identify professional development and training opportunities to grow and upskill direct reports.
• Travel 30–40% to meet with clients and stakeholders, ensuring alignment and satisfaction.

Requirements

• 12+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries.
• Experience leading, coaching, and supporting a team to achieve individual and organizational goals while fostering a collaborative, high-performance culture.
• Proven success managing large, complex employer relationships, with a focus on strategic retention and growth.
• Demonstrated ability to work with and manage expectations of internal executive teams, ensuring alignment and actionable outcomes.
• Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively.
• Expertise in presenting complex information and insights in ways that resonate with diverse audiences.
• Strong financial and problem-solving skills to drive data-backed decisions and client ROI.
• Proven ability to define goals, create action plans, and deliver results in a dynamic environment.
• Ability to thrive under pressure, prioritize competing demands, and excel in a fast-growing organization.
• Located near a major U.S. airport, with the ability to travel frequently for client interactions.
• Must be based in the United States; this is not a digital nomad or remote international position.
• Must be authorized to work in the United States without the need for sponsorship, now or in the future.

About Progyny

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans, and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Benefits

• Paid family and parental leave, preconception, fertility, and family building benefits (including egg freezing, IVF, and adoption support).
• Family and pet care fund, and Parents’ Employee Affiliation Group.
• Menopause and midlife care.
• Health, dental, vision, and life insurance options for employees and family.
• Free in-person, virtual, and text-based mental health and wellness support.
• Paid time off, including vacation, sick leave, personal days, and summer flex time.
• Company equity.
• Bonus program.
• 401(k) plan with company match.
• Access to on-demand legal and financial advice.
• Learning and development programs to help you grow professionally, including a mentorship program.
• Company social events, including annual volunteer day and donation matching.
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into the NY office.

Pay

In compliance with New York City's Wage Transparency Law, the annual salary range for NYC-based applicants is $185,000 - $195,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.