Vice President, Client Success

About the role

SS&C Health is seeking a strategic, client-focused executive to lead our Client Success organization. The Vice President of Client Success is responsible for developing and executing the strategy that drives long-term client satisfaction, retention, growth, and advocacy across our health plan, PBM, provider, and healthcare technology clients.

Responsibilities

• Develop and execute the overall Client Success strategy across SS&C Health's client portfolio.
• Build trusted executive relationships with C-suite leaders at strategic client organizations.
• Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions.
• Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment.
• Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics.
• Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales.
• Lead renewal strategy and commercial planning across strategic accounts.
• Proactively identify risks and implement recovery plans before issues impact client satisfaction.
• Lead, coach, and develop a high-performing Client Success organization.
• Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy.
• Drive consistency in governance, account planning, success metrics, and executive communications.
• Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience.
• Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives.
• Lead complex client negotiations and strategic commercial discussions.
• Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities.
• Champion process improvements that improve client outcomes and operational efficiency.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields.
• Experience leading enterprise healthcare technology or healthcare services client relationships.
• Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations.
• Proven ability to lead large, cross-functional organizations through complex initiatives.
• Strong commercial acumen with experience supporting renewals, growth, and contract negotiations.
• Exceptional executive communication, presentation, and influencing skills.

Preferred Qualifications

• Healthcare payer, pharmacy benefit management (PBM), or healthcare technology experience.
• Experience with SaaS, healthcare administration platforms, claims systems, pharmacy technology, or digital health solutions.
• Leading organizations responsible for strategic accounts with significant recurring revenue.
• Experience implementing Client Success methodologies and client health measurement frameworks.

Pay

• New Jersey: $190,000 USD to $230,000 USD.
• New York: $190,000 USD to $230,000 USD.
• Washington: $190,000 USD to $230,000 USD.
• California: $190,000 USD to $230,000 USD.
• Colorado: $190,000 USD to $230,000 USD.
• Maine: $190,000 USD to $230,000 USD.
• Maryland: $190,000 USD to $230,000 USD.
• Massachusetts: $190,000 USD to $230,000 USD.
• Virginia: $190,000 USD to $230,000 USD.

Schedule

• Remote - United States