Vice President, Client Success - Health Plan Market Leader

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for sections; we could also add other headings? Probably not; better to stick to those. So we need to place the company description somewhere. Could be part of "About the role" as it describes the role within the company. Or we could add a separate "About the company" but that's not in list; risk of being considered not allowed. Safer to incorporate into About the role. Thus sections: - About the role: includes initial role description + company overview paragraph. - Responsibilities: the "What You'll Do..." list. - Requirements: includes the "About You..." experience requirements plus location/auth note. - Skills: maybe separate? But we could combine Requirements and Skills into one section to avoid thin sections. However we have plenty of content for both. Could split: Requirements (experience, years, location, authorization) and Skills (abilities, communication, relationship-building, etc.). Qualifications maybe not present (no degree). So we could have Requirements and Skills sections. - Benefits: the perks list. - Pay: salary range and total compensation. - Schedule: Flex days (3 days a week in the office). We must not include empty sections. Ensure each heading has substantive content. Now format: Use

for each section heading. Then content: use

for prose,

• for lists. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like specific benefits items, etc. Let's extract details precisely. About the role paragraph: "Thank you for considering Progyny! The Vice President, Health Plan Market Leader, Client Success is the lead client success executive responsible for Progyny’s Health Plan clients and strategic partner relationships. This position will lead the Health Plan Client Success team, establish annual market-specific goals and benchmarks, drive retention and growth across the Health Plan portfolio, and ensure Progyny delivers measurable value to payer partners through strong relationship management, operational execution, reporting, and cross-functional alignment. The role requires a leader who can operate as a strategic partner to health plans, translate complex clinical, operational, financial, and member experience data into executive-level narratives, and build scalable processes that support a growing and evolving market segment." Then company overview: "About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com." We'll combine. Responsibilities: The "What You'll Do..." section includes multiple paragraphs each starting with a bold phrase? Actually the text: "What You'll Do... Lead and manage the Health Plan Client Success team, establishing annual goals tied to retention, client satisfaction, growth, operational performance, and partner engagement. Develop and implement Health Plan-specific client success processes, operating cadences, and business practices that support retention, expansion, renewal strategy, and escalated issue management. Represent Progyny in executive-level health plan meetings, business reviews, partner discussions, and industry events to strengthen relationships, reinforce Progyny’s value proposition, and support long-term strategic alignment. Seamlessly articulate Progyny’s value to health plan executives, strategic partners, consultants, operational stakeholders, and internal leaders; translate data-driven financial, clinical, utilization, and member experience insights into clear renewal, reporting, and growth narratives. Partner closely with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing to support health plan implementations, renewals, reporting needs, product adoption, market expansion opportunities, and resolution of partner-specific issues. Help resolve member, client, and partner escalations routed through the Health Plan Client Success team; work with senior leaders and cross-functional partners to identify root causes, determine corrective actions, and develop clear communication plans. Partner with senior leadership to build and manage a scalable Health Plan staffing model and team structure that supports portfolio complexity, growth expectations, service model evolution, and market needs. Refine and operationalize a Health Plan partnership approach that clarifies relationship ownership, executive engagement, reporting standards, internal handoffs, service expectations, and success metrics. Drive retention and growth within the existing Health Plan client and partner base by identifying expansion opportunities across populations, lines of business, geographies, products, services, and strategic use cases. Leadership: Guide, coach, and develop Client Success leaders and team members supporting Health Plan clients, ensuring they have the payer-market knowledge, consultative skills, operational discipline, and executive presence required to support complex strategic partnerships. Propose and build, with Operational support, team infrastructure, playbooks, and operating cadences that support consistency, scalability, accountability, and strong cross-functional partnership across the Health Plan portfolio. Create a culture of strategic client advocacy, business ownership, transparency, and continuous improvement while balancing client needs, operational realities, compliance considerations, and Progyny’s business objectives." We need to turn each sentence into
• items. Could split by sentences. We'll produce a list. Requirements: The "About You..." list items plus location/auth note. Let's list them: - 10+ years of leadership experience within healthcare, employer benefits, or insurance industries. - Experience building and managing a high-performing Health Plan client success, account management, strategic partnerships, or payer-facing team. - Experience working with health plans, payers, strategic channel partners, healthcare benefits organizations, or similarly complex enterprise healthcare relationships. - Strong understanding of payer stakeholder dynamics, including executive sponsors, account management, clinical, operations, product, compliance, reporting, and network-related teams. - Ability to translate complex operational, clinical, financial, utilization, and member experience data into clear executive-level insights and recommendations. - Strong commercial orientation with demonstrated success supporting retention, expansion, renewals, and strategic account growth. - Excellent written and verbal communication skills, with the ability to tailor messaging for payer executives, internal