Vice President, Client Success - Health Plan Market Leader

About the role

For our client, we are seeking a Vice President, Client Success - Health Plan Market Leader to join the team of a leader in the Healthcare space. This leader will own the strategy and execution for client success across health plan partnerships, with a strong emphasis on retention, growth, and executive-level relationship management. The role requires a commercially minded leader who can turn clinical and operational data into clear insights that support decision-making and strengthen partner trust. This person will also partner closely with internal teams to deliver smooth implementations, renewals, and issue resolution in a highly collaborative environment. Location: Remote - US based candidates only, no visa sponsorship available.

Pay

Compensation: $180,000 – $195,000 annually

Responsibilities

• Lead the Health Plan Client Success team, setting annual goals for client satisfaction and growth
• Develop and implement tailored client success processes for health plan partners
• Represent the organization in high-level health plan meetings and industry events
• Translate data-driven insights into actionable narratives for stakeholders
• Collaborate with various departments to ensure smooth health plan implementations and renewals
• Manage escalations and partner-specific issues, providing effective resolutions
• Build a scalable staffing model to meet the evolving needs of health plan clients

Qualifications

• 10+ years of leadership experience in healthcare, employer benefits, or insurance industries
• Proven experience managing high-performing client success or account management teams focused on health plans
• Strong familiarity with health plan dynamics and enterprise healthcare relationships
• Ability to translate complex clinical and operational data into executive-level presentations
• Strong commercial focus with a track record in client retention and growth
• Excellent communication skills tailored to various stakeholders

Benefits

• Family-friendly benefits including paid parental leave and fertility support
• Health, dental, vision, and life insurance options available
• Access to mental health and wellness support services
• Generous paid time off, including vacation and personal days
• 401(k) plan with company match and company equity options
• Professional development opportunities, including a mentorship program