Vice President, Client Success - Communications (US Remote)

About the role

For our client, we are seeking a Vice President, Client Success - Communications (US Remote) to join the team of a leader in the Business Services space. This senior leadership role will oversee a client portfolio with a focus on customer experience delivery, technology solutions, and long-term growth across communications accounts. The position will serve as a strategic partner to large, complex enterprise clients while aligning internal teams around retention, expansion, and operational excellence. You will bring together vision, execution, and cross-functional collaboration to strengthen client relationships and deliver measurable business results. The role also carries full P&L accountability and requires close partnership with portfolio leaders and senior stakeholders to share best practices and uncover synergies.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Serve as the strategic leader for the client portfolio, with expertise in CX delivery and technology solutions
• Manage full P&L responsibility and drive results against financial goals
• Develop short- and long-term business strategies aligned with client needs
• Review client relationships to ensure best practices for management and retention
• Create growth strategies and oversee business goals within the portfolio
• Build and sustain senior-level relationships internally and externally
• Collaborate with portfolio leaders to share best practices and identify synergies

Qualifications

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with communications clients
• Ability to combine vision, strategy, and tactics for organizational growth
• Sophisticated understanding of sales processes and contact center operations
• Proven problem solver with experience in matrix organizations
• Experience serving large, complex Fortune 500 clients
• Strong leadership skills with a collaborative approach

Benefits

• Medical, dental, and vision coverage
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Pay

$170,000 – $200,000 annually