Vice President, Client Success
About the role
SS&C Health is seeking a strategic, client-focused executive to lead our Client Success organization. The Vice President of Client Success is responsible for developing and executing the strategy that drives long-term client satisfaction, retention, growth, and advocacy across our health plan, PBM, provider, and healthcare technology clients.
Responsibilities
Develop and execute the overall Client Success strategy across SS&C Health's client portfolio.
Build trusted executive relationships with C-suite leaders at strategic client organizations.
Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions.
Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment.
Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics.
Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales.
Lead renewal strategy and commercial planning across strategic accounts.
Proactively identify risks and implement recovery plans before issues impact client satisfaction.
Lead, coach, and develop a high-performing Client Success organization.
Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy.
Drive consistency in governance, account planning, success metrics, and executive communications.
Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience.
Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives.
Lead complex client negotiations and strategic commercial discussions.
Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities.
Champion process improvements that improve client outcomes and operational efficiency.
Requirements
Bachelor's degree required; Master's degree preferred.
12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields.
Experience leading enterprise healthcare technology or healthcare services client relationships.
Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations.
Proven ability to lead large, cross-functional organizations through complex initiatives.
Strong commercial acumen with experience supporting renewals, growth, and contract negotiations.
Exceptional executive communication, presentation, and influencing skills.
Preferred Qualifications
Healthcare payer, pharmacy benefit management (PBM), or healthcare technology experience.
Experience with SaaS, healthcare administration platforms, claims systems, pharmacy technology, or digital health solutions.
Leading organizations responsible for strategic accounts with significant recurring revenue.
Experience implementing Client Success methodologies and client health measurement frameworks.
Pay
The expected base salary for the position is between $190,000 USD to $230,000 USD.
Schedule
Remote - United States