Vice President - Client Success

What You Will Do

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas.
• Provide direction to all levels of leadership in various areas, groups, and/or operations.
• Participate in divisional development of methods, techniques, and evaluation criteria for projects, programs, and people.
• Ensures budgets and schedules meet corporate requirements.
• Understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to.
• Regularly interact with executives and/or major customers.
• Collaborates with sales & client services representatives to achieve objectives of the client engagement(s).
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the account or organization.
• Decisions made in this role will have significant impact on the overall success of account, account portfolio, and/or business area.
• Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners.
• Has overall control of planning and managing expense priorities, and recommends and implements changes to methods within his/her area of business.

What You Will Need

• Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates
• Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, on-going customer relationship and upsell strategy
• Strong negotiating skills, in both client relationships/solution outcomes as well as contract development
• Exceptional communication skills across all levels of the organization