Vice President Client Service (Google)

About the role

This is a critical leadership role at the centre of Kantar’s Media business, partnering with one of our most strategic global clients. As Vice President, Client Service, you will shape how we deliver complex, large-scale programmes that combine data, technology, and human insight. Your leadership will ensure we consistently deliver high-impact outcomes, strengthen client partnerships, and identify new growth opportunities in a rapidly evolving, AI-enabled landscape.

Responsibilities

• Lead senior client engagement, building trusted relationships and driving strategic conversations with key stakeholders
• Oversee delivery of complex, multi-region programmes, ensuring quality, consistency, and commercial success
• Identify and drive new business opportunities, contributing to proposals and thought leadership development
• Partner across teams to deliver innovative solutions, including AI and API-based products
• Establish clear operating rhythms, aligning global teams and ensuring effective communication and governance

Requirements

• Media measurement expertise
• Ad tech ecosystem experience, working with platforms like Google, Meta, TikTok etc., and understanding how they operate as both brands and media platforms
• Proven senior leadership experience in client service or programme delivery, including commercial + solution-based thinking (cross-sell/upsell)
• Strong track record managing complex, cross-functional and multi-region programmes
• Experience working with media, technology, or data-led solutions, including exposure to AI or API delivery
• Exceptional communication and relationship-building skills with senior stakeholders
• Strong commercial acumen, including budget oversight, forecasting, and pipeline management

Qualifications

• Master's degree in Business Administration, Marketing, Communications, or related field
• Minimum 10 years of relevant experience in client service, program delivery, or similar roles
• Proven ability to lead and manage cross-functional teams
• Experience in AI and API delivery is preferred

Skills

• Strategic thinking and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to build and maintain strong client relationships
• Strong analytical and data-driven decision-making skills
• Experience with project management tools and methodologies

Benefits

• We provide a comprehensive, highly competitive benefits package, including:
• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Pay

The salary range for this role is $145,000 - $195,000 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

Schedule

We offer a flexible schedule to accommodate the diverse needs of our team members.