Vice President, Client Service

About the role

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...

What You'll Do

• Lead Strategic Client Partnerships
• Serve as a trusted advisor to senior client executives, shaping business priorities and delivering high-impact consulting programs that drive measurable growth and competitive advantage.
• Influence the Future of Media and Advertising
• Guide clients through some of the industry's most complex and consequential challenges, leveraging Kantar's proprietary insights, analytics, and thought leadership to inform strategic decisions.
• Drive Commercial and Practice Growth
• Own and expand key client relationships, leading major pursuits, identifying new opportunities, and delivering strong commercial outcomes across a portfolio of work.
• Build and Inspire Exceptional Teams
• Develop high-performing consulting teams through coaching, sponsorship, and leadership. Create an environment where colleagues can do their best work while advancing their careers.
• Advance Kantar's Market Leadership
• Contribute to the evolution of our consulting practice through innovation, offer development, thought leadership, and industry engagement. Help shape how Kantar serves clients in a rapidly changing marketplace.

Key Responsibilities

• Set the strategic direction for major client relationships, leading multi-workstream programs with enterprise-wide impact.
• Serve as the senior engagement leader across consulting and research engagements, ensuring excellence in delivery and client impact.
• Act as an executive-level thought partner, translating complex evidence and market dynamics into clear strategic choices.
• Own commercial outcomes, including revenue growth, profitability, pricing strategy, renewals, and account expansion.
• Lead senior stakeholder engagement, influencing decision-making at the highest levels of client organizations.
• Foster collaboration across multidisciplinary and globally distributed teams.
• Champion innovation, incorporating AI-enabled ways of working to enhance quality, speed, and scalability.
• Elevate Kantar's voice in the market through compelling thought leadership and industry participation.

Qualifications

• 12+ years of experience in consulting, strategy, brand, media, marketing, or insights leadership roles.
• Deep expertise in Media, Advertising Platforms, Technology, Digital Marketing, or adjacent sectors.
• Demonstrated success influencing senior executives and shaping business decisions at the C-suite level.
• Proven track record of growing complex client relationships and delivering sustained commercial success.
• Strong experience leading, coaching, and developing high-performing teams.
• Expertise in leveraging research, analytics, and market intelligence to drive strategic recommendations.
• Enthusiasm for AI, emerging technologies, and innovative ways of working.
• Executive presence, exceptional communication skills, and the ability to navigate ambiguity with confidence.
• Bachelor's degree required; Master's degree or PhD preferred.

Why Join Kantar?

Work at the center of some of the most important conversations shaping the future of media and advertising. Partner directly with industry-defining organizations, including Google. Influence strategic decisions that impact marketers, media owners, and technology platforms globally. Lead exceptional teams while helping build the future of Kantar Consulting. Join a culture that values intellectual curiosity, collaboration, innovation, and continuous growth.

Kantar Benefits

• Comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services.
• Health Savings Account/FSA, Dental, Vision and benefits to cover unique healthcare needs.
• Wellness Program, 401k with match, Tuition Reimbursement, Commuter benefits.
• Unlimited PTO.

Pay

$128,900 - $214,100 USD Annual.

Schedule

Hybrid: New York, NY, San Francisco, CA, Seattle, WA