Vice President, Client Service

This role is located in New York.

About the role

We’re seeking a future team member to join our Client Services team, ideal for someone with deep experience supporting Asset Owners, Asset Managers, or other institutional financial services clients. You will build trusted executive relationships, navigate complex multi-product environments, and deliver exceptional client outcomes.

Responsibilities

• Develop a deep understanding of our client’s business, operating model, and technology strategy
• Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
• Act as the central point of escalation across Operations, Technology, and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
• Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
• Maintain a culture of continuous service improvement across all products and services
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver operational analytics, insights, and transparency into service performance
• Guide service evolution based on client requirements and changing operating model
• Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Requirements

• Proven experience working with large, complex client accounts and resolving critical, non-routine client issues
• Acquire deep knowledge of products and services across multiple lines of business and geographies
• Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required; 5-8 years minimum related work experience preferred
• Three to five years of experience at a financial services organization focused on Institutional Clients, required
• Experience working with Asset Owner and/or Asset Manager clients, preferred
• Knowledge of Global Custody and Hedge/Private Fund Services, including Fund Accounting and Administration, required
• Strong presentation skills and comfort communicating detailed information to clients and stakeholders in calls and meetings, required
• Ability to learn and discuss Asset Servicing products and offerings, required
• Experience in an operational area and/or client services, required
• Project Management skills, including experience managing project plans, preferred
• Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.

About The Team

At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.