Vice President, Client Processing - Trade Capture
About the role
Vice President, Client Processing
Location: Lake Mary
Responsibilities
- Own the end-to-end Trade Capture process, including task allocation, controls, quality, and risk management
- Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
- Build strong, trusted client relationships and ensure consistent, accurate service delivery
- Ensure full compliance with BNY Mellon policies and all regulatory requirements, including timely escalation of control breaches
- Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
- Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement
- Identify process risks and errors, ensure root-cause analysis, and implement sustainable corrective actions
- Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk
Requirements
- Bachelor’s degree in finance, science or similar with 6+ years of relevant experience
- Experience in process management is an asset
- Organizational skills and ability to handle high volume of tasks with tight deadlines
- An effective communicator on all levels with solid presentation skills
- Knowledge of financial instruments - both listed and unlisted
- Excellent problem solver with sound prioritization & time management skills
- Proficient in English with strong verbal and written communication skills
Qualifications
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Attention to detail and accuracy in work
- Ability to prioritize and manage multiple tasks effectively
Skills
- Process management
- Client relationship building
- Compliance and regulatory adherence
- Team leadership and management
- Problem-solving and decision-making
- Financial instrument knowledge
- Communication and presentation skills
Benefits
Attractive compensation package, including base salary, annual discretionary incentive awards, and participation in various benefit plans.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.
Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), depending on the position offered.
The Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.