Vice President, Client Operations Manager

About the role

Vice President, Client Operations Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. This role is located in Boston, MA.

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically 4-7 years of experience and 0-1 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Pay

• The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Schedule

• Not specified.