Vice President, Client Operations Manager

BNY · New York, NY · 2 days ago

ManagementFull-time

Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions.
Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Bachelor’s degree in Business Administration, Finance, or a related field.
Typically 4-7 years of experience and 0-1 years of management experience.
Experience in an operational area and/or client services is preferred.
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Effective communication and interpersonal skills for client interaction and collaboration across teams.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Not specified.

Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees.

Similar jobs