Vice President, Client Operations

What We're Looking For

The ideal candidate will have a bachelor's degree in Business or a related field, with 8+ years of agency experience in client operations or account management. They should be highly organized and detail-oriented, with proven experience leading multi-disciplinary teams to deliver high-quality work on time and within budget. Exceptional relationship management, client management, and influencing skills are also required.

Here's What You'll Do

• Supports the financial and operational health of the account, including budget planning, forecasting, burn tracking, and monthly billing, in partnership with senior leadership and client finance teams.
• Manages development, updates, and change orders for Scope of Work, ensuring alignment with client procurement and internal stakeholders.
• Oversees team utilization and burn, proactively identifying staffing, efficiency, and delivery opportunities.
• PARTNERS WITH ACCOUNT LEADS, PROJECT MANAGEMENT, AND RESOURCE MANAGEMENT TO IMPLEMENT KEY OPERATIONAL WORKSTREAMS, INCLUDING REPORTING, HEAT MAPPING, ONBOARDING PROCESSES, AND WORKFLOW IMPROVEMENTS.
• IMPLEMENTS TOOLS AND PROCESSES TO STREAMLINE OPERATIONS, IMPROVE VISION, AND ENHANCE EFFICIENCY ACROSS THE ACCOUNT.
• ENSURES ACCURATE TIME TRACKING, FEE APPLICATION, RESOURCE ASSIGNMENT, AND PROJECT PROJECTIONS, SUPPORTING SMOOTH EXECUTION ACROSS MOMENTUM SYSTEMS.
• CHAMPIONS AGENCY CULTURE BY FOSTERING COLLABORATION, ACCOUNTABILITY, AND CLEAR COMMUNICATION; LEADS AND CONTRIBUTES TO KEY TEAM MEETINGS.
• PARTICIPATES IN EXPERIENTIAL ACTIVATIONS TO SEE PROGRAMS COME TO LIFE AND SUPPORT THE TEAM ON THE GROUND.

About Us

Momentum Worldwide is an agency of doers. We make the industry's most disruptive, entertaining, shareable, unforgettable experiences for our clients and their fans. We do it by bringing people closer to what they love, in original and unexpected ways. Whether it's a physical activation, a virtual experience, or a piece of unique branded content, it's all part of what we call the Total Brand Experience - ideas that solve business challenges, through best-in-class Consulting, Strategy, Analytics, Experience Design, and Production.

Pay & Benefits

The salary range for this position is $150,000 to $170,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.