Vice President, Client Operations

About the role

Vice President, Client Operations

Responsibilities

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Qualifications

• At BNY, our culture allows us to run our company better and enables employees’ growth and success.
• We are a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets.
• Our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
• We are recognized as a top destination for innovators, where bold ideas meet advanced technology and exceptional talent.
• Together, we power the future of finance – and this is what is all about.

Skills

• Knowledge of client operations and industry best practices.
• Ability to lead process improvements and enhance client satisfaction.
• Strong regulatory compliance and policy adherence skills.
• Effective collaboration and problem-solving abilities.

Benefits

• Highest level of competitive compensation, benefits, and wellbeing programs.
• Access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals.
• Generous paid leaves, including paid volunteer time.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

4 days in office expectation.

Equal Opportunity Employer

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.