Vice President, Client Experience (Experiential)

About the role

You know which brands are ready for a live experience before they've put it in a brief. You know how to walk into a room with a senior client, understand what's actually driving their business, and connect it to something they haven't thought to ask for yet. And once you've won that conversation, you know how to make sure the partnership delivers something neither side could have built alone.

Responsibilities

• Own the senior client relationship on Known's anchor experiential account from day one, establishing the standard for how Known shows up in this space
• Identify and pursue new client relationships where experiential is the entry point, building a pipeline and converting opportunities into long-term Known partnerships
• Actively mine Known's existing client portfolio to find where a live or physical activation would deepen a brand's investment and expand the scope of what we're doing together
• Study each client's business the way a true partner would: understanding the adjacencies, the pressures, and the opportunities behind every assignment, not just the brief in front of you
• Bring Known's full range of capabilities into every client relationship where they're additive, connecting clients to science, strategy, media, and creative in ways that expand what's possible for them
• Represent the health and trajectory of your client relationships clearly and proactively, both to clients and internally, so there are no surprises on either side
• Work closely with the SVP, Experiential to build the practice: how we position it, how we sell it, how we staff it, and how we deliver it at the level Known's clients expect

Requirements

• 10+ years in experiential marketing, with a meaningful portion of that time in a senior client-facing or business development role at an agency
• A genuine hunter with a specific track record: you have built client relationships from scratch, converted them into real engagements, and grown them over time. That history is concrete, not general
• Deep enough fluency in how experiential programs are made to speak credibly at every stage of the process, from concept through production, and to represent the work confidently to senior clients
• A strong network of brand-side marketing decision makers in New York and the broader market, relationships that are current and real
• The ability to see Known's full capability set across data, creative, media, and strategy, and connect it to client needs in ways that go beyond the immediate experiential ask
• A strategic advisor's instinct: you bring things clients didn't know to ask for, and you do it in a way that feels like partnership, not upselling
• A clear-eyed understanding of what experiential work demands: the pace, the travel, and the moments when the work requires you to be physically present and fully available. You've done this before and it's not a deterrent.
• Based in New York, with the presence and availability to be in market, at client meetings, and on-site at activations when it counts

Qualifications

Based in New York, with the presence and availability to be in market, at client meetings, and on-site at activations when it counts

Skills

• Strategic thinking
• Client relationship management
• Business development
• Experiential marketing expertise
• Ability to build and maintain strong client relationships
• Strong communication skills
• Ability to work independently and as part of a team

Benefits

Unlimited paid time off
401k with company matching and no vesting period
Annual bonuses
Generous medical plan
Paid parental leave

Pay

$190K - $220K

Schedule

Full-time