Vice President, Chief Revenue Cycle Officer

Sutter Health is one of California’s most comprehensive healthcare systems and one of the nation’s largest, generating approximately $19.7 billion in revenues. Headquartered in Sacramento, Sutter Health is a not-for-profit, integrated healthcare system committed to health equity, community partnerships and innovative, high-quality patient care. Sutter’s 63K+ employees, 12,000+ physicians and clinicians serve more than 3.6 million patients through its network of hospitals, medical foundations, ambulatory surgery centers, urgent and walk-in care centers, telehealth, home health and hospice services.

About the role

The Vice President (VP), Chief Revenue Cycle Officer provides strategic direction and oversight of the shared services revenue cycle operations for the Sutter Health System, including medical foundations, hospitals, home health, hospice, and Ambulatory Surgery Centers. This position is responsible for patient financial services, health information management, patient access, charge data master, revenue integrity, and clinical documentation integrity. The role also provides oversight to the service line agreement between R1 and Sutter Health, including facilitating the quarterly operational reviews.

Responsibilities

• Manage all aspects of revenue cycle operations from initial patient contact through successful collection/reporting outcomes.
• Lead revenue cycle-related healthcare provider-based design and optimization, consulting, and project management.
• Review and manage contracts, vendor relationships, service level agreements, and monitor delivery of services.
• Estimate costs and benefits of initiatives.
• Deploy Lean Six Sigma-based programs and implement large-scale change efforts, including automated patient web portals for scheduling, information updates, and bill payments.
• Analyze financial data for operations, budgeting, auditing, forecasting, accounting, AR and reserve analysis, market analysis, staffing, and financial reporting.
• Motivate cross-departmental teams toward excellence using team concepts and consensus-building management styles.
• Communicate complex finance concepts to non-finance stakeholders.
• Resolve complex problems to develop and administer multifaceted revenue cycle processes.
• Build teams and enlist cooperation in environments resistant to change.
• Translate key performance indicators into finance-based business cases and design, implement, and manage efficient processes.
• Prioritize multiple objectives in a rapidly changing environment and deliver quality outcomes.
• Develop and maintain effective relationships at all organizational levels.

Requirements

• Seasoned professional management experience in healthcare financial services, demonstrating leadership aligned with organizational core values and proven negotiating skills.
• Experience in healthcare revenue cycle operations, including billing, accounts receivable (AR), cash management, patient registration, professional services coding compliance, managed care contractual terms, health insurance practices, and regulatory requirements.
• Strong knowledge of hospital operations, finance functional systems, and healthcare revenue cycle applications.
• Advanced knowledge of Microsoft Suite, particularly Excel, and finance/AR-related healthcare and reporting technology.
• Familiarity with healthcare industry financial performance indicators and cost-reduction strategies.
• Deep understanding of developing comprehensive business cases and effective communication strategies.
• In-depth awareness of Medicare, Medi-Cal, and healthcare coding compliance requirements.
• Knowledge of program/project management tools, change management methodologies, and shared services principles.
• Cultural awareness and understanding of large performance improvement programs.

Skills

• Financial management, including budgeting, auditing, forecasting, and financial reporting.
• Leadership and team-building across departments.
• Advanced interpersonal, written, and verbal communication skills.
• Persuasion and consensus-building with diverse stakeholders.
• Problem-solving for complex revenue cycle processes.
• Program and project management.
• Proficiency in spreadsheet, project management, word processing, and presentation software (preferably Microsoft Suite).
• Ability to prioritize in dynamic environments and maintain high energy during elevated work demands.

Schedule

• Full-time, Monday through Friday.
• Weekend work as needed.
• 40 hours per week.

Benefits

Eligible positions include a comprehensive benefits package.

Pay

Pay range is $446,250.00 to $603,750.00 annual salary. The compensation range may vary based on geographic location, candidate experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.