Vice-President, Business Transformation and Organizational Change Management

This position is based in the United States.

About the Role

This executive leadership role will serve as a catalyst for enterprise-wide transformation, operational excellence, and sustainable growth. The VP will bridge business strategy, technology, processes, and people adoption to deliver measurable improvements in scalability, productivity, quality, and cost efficiency. A major focus will be leading large-scale digital transformation initiatives, including global ERP and process modernization programs. The role will also shape organizational readiness for AI, automation, and data-driven ways of working. Working closely with senior executives and cross-functional leaders, this individual will establish a culture of continuous improvement and transformation. The position offers significant influence across a global organization undergoing substantial growth, modernization, and integration.

Responsibilities

• Lead enterprise-wide business transformation, organizational change management, and continuous improvement initiatives aligned with strategic growth, scalability, customer experience, and operating-margin objectives.
• Translate strategic priorities into actionable transformation roadmaps, operating plans, milestones, resource requirements, governance structures, and measurable outcomes.
• Lead major digital transformation and process modernization programs, including global ERP deployments and initiatives designed to standardize and scale processes across regions and business lines.
• Establish and evolve enterprise change-management frameworks, assessing organizational readiness, stakeholder impacts, adoption risks, resistance points, and productivity implications throughout major transformations.
• Drive the development and formalization of a continuous improvement program using methodologies such as Lean Six Sigma, DMAIC, PDCA, and Prosci ADKAR to eliminate waste, improve quality, increase productivity, and generate measurable financial benefits.
• Partner with senior executives, IT leadership, governance groups, and business leaders to prioritize transformation initiatives and ensure technology investments support scalable operating models.
• Support AI transformation initiatives by developing organizational change strategies for generative AI, automation, analytics, and data-driven workflows, ensuring workforce readiness, adoption, and measurable business value.
• Champion the use of operational and transformation analytics to improve decision-making, track performance, measure benefits, and demonstrate return on investment.
• Work with learning and development teams to create effective training, communications, and enablement programs that help employees understand, adopt, and sustain new processes and technologies.
• Identify and mitigate transformation risks, anticipate resistance, develop stakeholder engagement strategies, and maintain strong communication throughout complex organizational changes.
• Support mergers and acquisitions by leading business transformation and change-management activities, integrating processes, technology platforms, operating models, and organizational structures.
• Build strong relationships with senior stakeholders and influence decisions across functions and organizational levels, including where direct reporting authority is limited.
• Provide hands-on leadership across multiple high-value transformation programs, ensuring delivery remains on schedule, within budget, and aligned with strategic objectives.
• Coach and mentor leaders and teams on change management, continuous improvement, transformation principles, and sustainable adoption of new ways of working.
• Contribute to long-term technology, change-management, organizational, and operating-model strategies that support scalable enterprise growth.

Requirements

• 15+ years of hands-on leadership experience driving business transformation, organizational change management, and continuous improvement initiatives at global or enterprise scale.
• Bachelor’s degree in Business Administration, Mathematics, or a related discipline; an MBA is preferred.
• Demonstrated success using structured change-management methodologies to align business processes, technology, data, and people around measurable transformation outcomes.
• Extensive experience leading large, complex, cross-functional programs and securing executive sponsorship, investment, and organizational alignment.
• Proven ability to influence C-suite executives, senior leaders, long-tenured employees, and multidisciplinary teams through clear, confident, and persuasive communication.
• Strong experience modernizing legacy environments with significant technology, data, and process complexity while establishing scalable digital and operational foundations.
• Demonstrated success delivering measurable cost savings through organizational transformation, waste elimination, process improvement, and quality enhancement.
• Experience with ERP implementations in globally distributed environments and strong understanding of business technology solutions architecture.
• Strong process expertise across business flows such as prospect-to-quote, quote-to-order, order-to-cash, procure-to-pay, and fulfillment-to-ship.
• Experience leading business transformation and organizational change initiatives in connection with mergers and acquisitions.
• Familiarity with recurring-services, managed-services, or hybrid-services business models.
• Strong knowledge of Lean Six Sigma, DMAIC, PDCA, Agile, and related process and transformation methodologies; Six Sigma Black Belt certification and extensive Lean Enterprise experience are preferred.
• Strong quantitative, qualitative, analytical, strategic-planning, and problem-solving capabilities, with a focus on practical and measurable outcomes.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and SharePoint, as well as requirements-management, project-management, visualization, and diagramming tools such as JIRA and Azure DevOps.
• PMP or CCMP certification is preferred.
• Highly execution-oriented and comfortable operating hands-on within active transformation programs while balancing immediate priorities with long-term strategy.
• Strong judgment, resilience, attention to detail, and the ability to operate effectively in high-accountability environments.
• Demonstrated ability to build trust, resolve complex stakeholder issues, communicate transparently, and create alignment without relying solely on formal authority.
• A collaborative, curious, data-oriented leadership style with the ability to build high-performing teams and foster a culture of accountability, innovation, and continuous improvement.

Benefits

• Base salary range of $168,530-$231,000, with actual compensation determined by skills, experience, qualifications, and location.
• Medical benefits, including vision and dental coverage.
• Paid holidays and paid time off (PTO).
• Training and professional development opportunities.
• A dynamic, collaborative, and growth-oriented work environment.
• Opportunities to lead high-impact enterprise transformation, digital modernization, AI adoption, and organizational change initiatives.
• Significant exposure to senior leadership and strategic business priorities.
• Potential travel to support clients, teams, and business initiatives as required.
• Flexible work arrangements, with work hours and location subject to business and client requirements.