Vice President, Strategic Change & Transformation

About the role

The Strategic Change and Transformation (SCT) team within Global Servicing oversees critical strategic initiatives that enhance customer and colleague experiences, streamline operations, and foster emerging capabilities.

Responsibilities

• Lead a portfolio of high-priority strategic engagements across Global Servicing, from strategic planning through execution
• Partner with senior leaders to identify value creation opportunities, frame critical issues, and define the objectives and scope of strategic engagements
• Provide leadership across three Director-led teams, ensuring rigorous problem solving, high-quality analysis, and clear, actionable recommendations
• Build consensus with business partners on strategic choices and recommendations, translating strategy into action and establishing the path to implementation
• Oversee multiple concurrent initiatives, ensuring teams maintain pace, focus, and a high standard of output
• Lead and develop high-performing teams while strengthening SCT's capabilities and culture through coaching, knowledge building, and talent development

Qualifications

• Significant recent experience in management consulting, corporate strategy, transformation, or a comparable project-based strategic role
• Exceptional problem-solving skills, including problem structuring, analysis, synthesis, and development of actionable recommendations
• Demonstrated ability to lead multiple complex strategic engagements and move rapidly from ambiguous problems to clear recommendations and action
• Strong track record of building trusted relationships with senior leaders, creating alignment, and influencing decisions in matrixed environments
• Exceptional communication and executive presence, with the ability to distill complex issues into clear choices and recommendations
• Proven ability to provide intellectual leadership, develop talent, and lead high performing teams