VICE PRESIDENT, ARKANSAS MARKET CHIEF OPERATING OFFICER

About the role

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

What You’ll Do The Vice President, Market Chief Operating Officer (COO) - Arkansas Market serves as a key member of the Arkansas Market Executive Leadership Team and is responsible for the operational performance of all assigned facilities, ambulatory services, and operational support functions within the Arkansas Market. Reporting to the SVP, Market President - Arkansas, the Market COO provides strategic and operational leadership to ensure exceptional patient care, operational excellence, financial stewardship, workforce engagement, and sustainable growth. The Market COO partners closely with market and system leaders to execute organizational priorities, drive operational efficiencies, improve quality and patient experience outcomes, and support the long-term strategic vision of Freeman Health System throughout Northwest Arkansas. This role serves as a champion of operational integration, accountability, continuous improvement, and a culture centered on patients, providers, and employees.

Responsibilities

• Provide executive leadership for day-to-day operations across Arkansas Market hospitals, ambulatory locations, and designated service lines.
• Partner with the Market President and executive leadership team to develop and execute strategic initiatives that advance organizational goals.
• Lead market-wide operational planning efforts that align with facility, market, and system priorities.
• Drive operational integration and standardization across market entities to improve efficiency, quality, and consistency.
• Foster innovation and continuous improvement in operational processes and service delivery.
• Ensure efficient utilization of personnel, facilities, technology, and resources across the Arkansas Market.
• Lead initiatives focused on throughput, capacity management, patient flow, productivity, and operational performance.
• Monitor key performance indicators and operational dashboards to identify trends, opportunities, and corrective actions.
• Promote accountability for achieving operational, financial, quality, and patient experience targets.
• Partner with clinical leaders to ensure delivery of safe, high-quality, and patient-centered care.
• Champion a culture of safety, regulatory compliance, and continuous quality improvement.
• Support market efforts to improve patient satisfaction, access to care, and clinical outcomes.
• Lead operational initiatives that enhance service excellence and patient experience.
• Collaborate with finance leadership to develop operating budgets, capital plans, and business cases.
• Ensure responsible management of financial resources and achievement of budgeted operational performance.
• Identify opportunities for revenue enhancement, expense management, and operational efficiency.