Vice President - Agentic Controls Governance Lead

About the role

Join JPMorgan in this strategic role as the Agentic Controls Governance Lead in Consumer and Community Banking. You will design, implement, and mature the control framework that enables safe, responsible, and scalable adoption of agentic AI capabilities across both Technology and Business organizations. This role involves working with Product, Technology, Operations, Risk, Controls, Compliance, Legal, and Audit to identify emerging risks, establish governance standards, define monitoring and reporting expectations, and drive practical adoption of agentic controls.

Responsibilities

• Lead the development, implementation, and continuous enhancement of the agentic controls framework across business and technology organizations.
• Design control strategies that support AI-enabled product development, business operations, decision-making, and agentic workflow adoption.
• Partner with Product, Engineering, Operations, Risk, Compliance, Legal, Audit, and Technology stakeholders to establish and operationalize governance requirements.
• Develop control standards for emerging AI and agentic risks, including decision quality, intent preservation, knowledge integrity, human oversight, operational readiness, and value realization.
• Establish governance processes, escalation protocols, issue management practices, exception handling, and evidence expectations for agentic AI adoption and utilization.
• Define monitoring processes, key risk indicators, key performance indicators, reporting standards, and executive dashboards to assess control effectiveness and adoption readiness.
• Lead communication, socialization, and training efforts that help business and technology teams understand and adopt agentic controls.
• Assess emerging agentic technologies, operating models, AI-assisted development practices, AI-generated artifacts, and delivery approaches to identify control implications.
• Facilitate governance forums and working groups that oversee responsible agentic AI adoption, control execution, and framework maturity.
• Develop executive-ready materials, recommendations, and reporting for senior leaders, governance forums, and cross-functional stakeholders.

Requirements

• Bachelor's degree or equivalent experience.
• 7+ years of experience in Controls, Operational Risk, Compliance, Audit, Technology Risk, Product Governance, or related disciplines.
• Experience working with AI-enabled and agentic technologies including GitHub Copilot, Claude Code, Microsoft Copilot, OpenAI-based solutions, AI assistants, coding agents, and agentic workflow platforms.
• Demonstrated experience designing, implementing, and maturing governance and control frameworks.
• Strong understanding of operational risk management principles and control design methodologies.
• Knowledge of software development lifecycle (SDLC), Agile methodologies, and product delivery practices.
• Experience developing governance processes, operating models, policies, procedures, and standards.
• Excellent executive communication, presentation, and stakeholder management skills.
• Advanced analytical capabilities with demonstrated ability to synthesize complex information and provide actionable recommendations.
• Ability to influence senior stakeholders and drive organizational change in a matrixed environment.

Preferred Qualifications

• Experience implementing governance, controls, risk management, or oversight processes for AI and emerging technologies.
• Experience supporting AI-assisted software development and AI-enabled product delivery practices.
• Experience working with software engineering, product management, digital transformation, or platform delivery organizations.
• Experience developing enterprise training, communications, and adoption strategies.
• Experience leading large-scale transformation, governance, or change management initiatives.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Benefits

• Competitive total rewards package including base salary, commission-based pay, and discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting, and proactively manage risk. By providing information, analysis, and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.