Vice President - Advanced Operations Specialist CTB

About the role

We're seeking someone to join our team as a Vice President in Shared Services and Banking Operations. You would be joining a truly global team of dedicated and diverse professionals that operate across 8 countries. Shared Services and Banking Operations (SSBO) delivers industry leading operational solutions by aligning the right functions, people, processes and tools into 10 core disciplines offering a tailored client service that is efficient, controlled and compliant with regulation.

Responsibilities

• Manage senior stakeholders to ensure the entire fleet remain in sync; issues are resolved, and key decisions are made to deliver business results and customer value.
• Specific and measurable KPI’s to be defined for Fleet, Squadron and Squad.
• Support the Fleet Lead in the communication of Fleet vision, purpose, and measurable business/customer value KPI’s; working with Senior Leadership to align on these elements.
• Develop Fleet-level backlog of priorities, in-line with business strategy and KPIs.
• Inspiring and empowering your Squads to deliver against the Fleet’s priorities and KPI’s.
• Using facts, data, and analysis to make hard decisions and trade-offs, especially related to resource allocation and prioritization of work.
• Collaborating with other Fleet Leads and stakeholders to resolve escalated bottlenecks and dependencies.
• Teaming with Chapter Leadership to help strengthen our people and functional capabilities.
• Engaging with stakeholders above and below you to advance the work of the Fleet.
• Support Senior PO and SA in defining acceptance criteria for Squad output and providing feedback on work-in-progress as helpful to ensure alignment.
• Supporting Product Owners in proactively seeking out and considering the voice of the customer in defining their priorities.
• Representing the Fleet and Squad interests to senior stakeholders within the organization leadership, and escalating blockers as needed.
• Developing a framework for Agile coaching and continuous improvement for the Fleet.
• Managing, providing feedback, and developing Product Owners and business chapter leads to help improve individual and Squad performance.

Qualifications

• Knowledge of Agile delivery framework.
• Knowledge of Security Settlements and consideration of upstream/downstream consumers is desirable.
• Experience leading, motivating, coaching, and developing people and teams in an Agile environment.
• Proven track record of delivering results and impact.
• Proven analytical skills on hard and soft data.
• Able to understand and articulate broad organizational visions and objectives.
• A desire and openness to learning and continuous improvement, both of yourself and your team members.
• Strong influencing skills to achieve alignment up and down the organization.
• Commitment to the organization’s new way of working through greater collaboration and breaking down of silos.
• Demonstrated strong performer and politically astute leader with experience and success in setting clear priorities, executing well and delegating effectively.
• Exceptional, analytical, communication, problem solving and relationship building skills are required.
• Strong written and verbal communication skills.
• Ability to work well under time constraints and prioritize appropriately across multiple projects.
• Strong strategic and business planning skills.
• Self-motivated with a strong sense of ownership and accountability for tasks.
• Proven delivery track record in delivering change across multiple operational teams.
• Keen analytic and problem-solving skills, and sound judgement to support and enable effective decision-making.
• Extensive leadership skills, with a track record of success.
• Experience of making decisions in a changing environment and anticipating future needs.
• Knowledge of trade flows across all products.
• Strong/Advanced MS Office skills (including Visio, Excel, PowerPoint).
• Strong project management skills, including project planning and control, stakeholder management, status tracking and reporting, issue and risk management, and budget management.
• Ability to think strategically and provide insight into how to improve existing business and technology processes.