Vibee - Seasonal Fan Experience Concierge Coordinator

Job Summary

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience.

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

Vibee is seeking a highly motivated and proactive Seasonal Fan Experience Concierge Coordinator in Las Vegas to join the Vibee Team. This position will be hybrid. Candidate will need to be available on Thursdays/Fridays/Saturdays in person onsite and can choose 1-2 additional days to work remotely.

Responsibilities

• Artist Knowledge
• Fan Engagement Onsite
• Fan Engagement Online
• Troubleshooting
• Other

Qualifications

• High School Diploma or equivalent and a Bachelor’s degree is considered a bonus
• 1+ years of phone or in-person experience in hospitality, live events, ticketing or a guest service industry
• Experience and skills using Microsoft Office and G-Suite programs
• Experience with sales platforms, airtable and slack are a bonus
• Must be able to perform in a fast-paced, multiple-demand work environment
• Possesses excellent communication, interpersonal, organizational and guest service skills
• Must have problem solving skills, active listening skills, and be able to multitask
• Willingness and ability to learn new computer programs and systems when needed
• Exceptional guest service skills
• Ability to respond appropriately to changes in direction or unexpected situations
• Works effectively with peers and supervisors to accomplish tasks
• Outgoing and friendly personality with a passion for meeting new people
• Ability to work independently and as part of a team
• Demonstrated ability to build and foster relationships both internally and externally and work in a team environment
• Proven to perform well under pressure; managing multiple priorities simultaneously
• A positive, winning approach, incorporating integrity, confidentiality and discretion
• Ability to work evenings & weekends on a flexible schedule to support business needs

Work Environment

• Must be able to tolerate loud noise levels & busy environments on site at our events
• May stand for extended periods of time and work in drastic temperature climates
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing to travel as needed