VFC Field Representative

Responsibilities

• Conducts needs analysis for health promotion and education.
  • Conducts visits for VFC enrolled providers including: Compliance Visits (CVs), Immunization Quality Improvement for Providers (IQIP) visits, new enrollment, unannounced storage and handling visits, education, and training.
    • Prep work : Review priority list, contact provider, schedule visit, assess if provider is using Immunization Registry (able to complete IQIP), send confirmation letter and contact provider to confirm visit.
    • Review provider’s previous compliance visit reports.
    • Review provider’s account in VFC administration site, note doses used annually, ordering frequency, notes from Customer Service Representatives, and review provider profile.
    • Complete and analyze reports of up-to-date patients.
    • Ensure new providers have all required vaccine storage equipment and all have required completed trainings.
• Gathers and analyzes data to make recommendations regarding effectiveness of programs.
  • During visits: Assess compliance of CDC and California VFC program requirements, educate provider on all requirements, recommendations and best practices.
  • Assess provider’s knowledge and compliance to VFC eligibility, documentation and appropriate use of government-funded vaccines during all visits.
  • If suspected / potential program integrity issue is noted, work with Senior Field Representative and QA Manager on completing program integrity forms.
  • Share immunization up-to-date rate reports with the provider.
  • Work collaboratively with the provider to decide on goals and interventions to increase immunization rates.
  • Complete site visit questionnaires, during visit, discuss findings, recommendations, and required follow-up.
  • Obtain signatures from appropriate staff for required forms.
• Under general supervision, conducts needs analysis for health promotion and education:
  • Assesses effectiveness of course content and training techniques for individual programs.
• Post visit: Distribute completed reports. Track completion of corrective actions and document in CDC system.
  • Communicate to appropriate branch staff any issues that need follow-up (including but not limited to: CAIR staff, technical assistance, Senior Field Representative, county staff, VFC Customer Service Representatives and VFC Educational Consultant.)
  • Contact provider for any issues related to follow up from visit and document in appropriate system.
  • Contact QA Coordinator regarding escalated actions.
  • Submit required monthly reporting, by the 15th of the following month.
• Must complete visits and submit required reporting as instructed in VFC / IQIP Visit Protocol. The goal is for the HE to complete visits online real-time during the visit.
  • 5 Yes Contact providers who request assistance or need assistance, respond to questions by email, phone calls or fax.
    • Using excellent customer services skills, assists providers with some of the following activities: VFC enrollment, vaccine orders, updating account, vaccine storage equipment questions, eligibility questions.
  • This requires detailed analysis of provider’s account and ordering patterns, previous site visit findings are considered and policies, such as VFC Loss Policy are applied.
• Complete follow-up communications in the VFC administration web portal.
  • This can include vaccine orders, storage & handling issues, account updates, withdrawal review of vaccine holds or suspensions.
  • HE may need to send a vaccine loss letter to provider and track its receipt.
• Follow-ups frequently include provider’s compliance to State or Federal requirements.
  • 5 Yes Attend and participate in webinars, conference calls, meetings, and required trainings.
• Afford opportunities to assist in training new HEs on conducting VFC program visits, as requested by the Sr. Field Representative.
  • Provide feedback on improving systems and processes.
• Perform Other Duties As Required And Assigned.
  • 0 0 0 100%

Qualifications

• Bachelor’s degree in a recognized health or related field; and/or equivalent experience/training.
• One or more years of responsible professional administrative or clinical experience requiring definition and implementation of operational program policy in a health facility, clinic, or related agency.
• Proficiency using Microsoft Office.
• Ability to develop effective working relationships with a diverse client group.
• Ability to communicate clearly and tactfully both orally and in writing.
• Ability to acquire the requisite skills needed to analyze, interpret and respond to client needs.
• CA driver’s license.
• PREFERRED: Working knowledge of the health promotion and education field.