Veterinary TeleAdvice Support, Virtual Care - Overnight

Essential Duties & Responsibilities

• Provide compassionate, caring support to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities
• Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams
• Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history
• When not actively communicating with pet parents, complete medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings

Requirements

• 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Bilingual (Spanish & English) preferred
• Experience with triage/remote work preferred
• Licensed Veterinary Technician preferred but not required
• Must be willing to work EST 3PM-1AM and 1AM-11PM Full-time position availability
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN, KS, MO, VA, IN or TX