Veterinary Technician Manager

Core Areas Of Responsibility

• Medical Staff Management & Staffing
• Maintain appropriate staffing levels to ensure doctors are fully supported in the delivery of patient care.
• Lead recruitment, interviewing, and hiring efforts for technical staff.
• Make recommendations regarding staff organization, promotions, and role development.
• Develop, implement, and maintain a robust training program for technical staff, supporting career growth and progression.
• Establish and communicate medical protocols in partnership with the Medical Director and DVM team.
• Routinely assess hospital operations and adjust workflows to improve efficiency, patient care, and staff support.
• Provide ongoing guidance, communication, and training to ensure smooth and consistent operational flow.

Leadership & Culture

• Foster a positive hospital culture that promotes morale, engagement, and retention among staff and doctors.
• Hold staff accountable to the hospital’s Core Values, Mission, and Team Agreements.
• Lead by example through coaching and mentorship, prioritizing staff growth and success.
• Conduct regular team meetings (both all-staff and departmental), ensuring strong and transparent communication.
• Collaborate with supervisors to enhance leadership skills within their teams.
• Drive engagement initiatives and implement action plans based on staff feedback and surveys.
• Lead performance reviews, compensation recommendations, and disciplinary discussions in collaboration with the Hospital Manager and MDVM.

Business & Operational Management

• Oversee scheduling, staffing allocation, and overtime management to balance hospital needs and budget.
• Monitor and manage labor costs, ensuring efficiency without compromising care.
• Actively connect with staff to build trust, provide recognition, and maintain team alignment.
• Participate in hospital management meetings and regional leadership meetings as needed.

Inventory, Equipment, & Records Oversight

• Supervise medical inventory and dispensary operations to ensure supplies are accurate, well-stocked, and cost-effective.
• In collaboration with the inventory manager, monitor and maintain medical equipment, reducing repair costs by implementing staff training and preventive protocols.
• Audit medical records and logs (anesthesia/surgery, radiology, controlled substances, etc.) to ensure compliance, accuracy, and consistency.
• Develop and implement policies to improve efficiency, reduce waste, and safeguard compliance with medical standards.

Cross Departmental Collaboration

• Function as a liaison between medical staff and client service/administrative teams to ensure seamless workflows across departments.
• Partner with team members to improve processes involving patient scheduling, client charges, invoicing, and discharge procedures.
• Partner with inventory team to monitor cost controls and controlled substances.
• Support hospital leadership in addressing and resolving client medical concerns.

Qualifications

• Current Licensed Veterinary Technician with extensive experience in emergency/critical care preferred.
• Proven leadership experience overseeing large veterinary medical teams.
• Strong knowledge of medical operations, labor management, and inventory cost controls.
• Exceptional communication and collaboration skills across both medical and administrative teams.
• Demonstrated success in recruitment, hiring, and staff retention initiatives.
• The position requires flexibility in scheduling and the ability to work evenings and weekends as necessary.

Benefits and Compensation

• Compensation is based on experience and skill set. $65,000 - $75,000/ annually.
• Generous PTO.
• Continuing education allowance.
• Medical, dental, vision.
• 401k and matching.
• Life insurance.
• Short and long-term disability options.
• Employee discount.
• Professional development assistance.
• Tuition reimbursement.