Veterinary Technical Solutions Specialist # 26-18236
Purpose and accountabilities
Adds, processes, and reviews suspect Adverse Event (AE) and Technical Product Complaint (TPC) related customer service tasks (RAN, Invoice Track requests, credits, GBS/SAP, product pickup, replacements and credits) as requested.
Performs tasks include but are not limited to: processing of customer reimbursements, legal releases, arranging for product returns, assuring proper customer credits, and managing team email inboxes and associated documentation.
Researches pertinent topics, runs queries, and prepares reports as requested by the Manager.
Participates in call analysis and reports trends or issues involving product usage.
Performs additional duties as assigned.
Effectively and efficiently communicates with both internal and external customers including: BI customers waiting for reimbursements/credits, VeTS, Distributors, Third Party Vendors, Pharmacovigilance, Quality Assurance, Warehouse, Field Sales and Customer Care.
Oversees development and maintenance of department Business Processes for the tasks they are responsible for.
Supports department in daily activities as well as works collaboratively in order to deliver to milestones, KPIs and objectives.
Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
When violations are noted/observed, they are to be immediately reported to management.
Demonstrates high ethical and professional standards with all business contacts in order to maintain BIVI's excellent reputation within the animal health community and internally.
Skills
- Strong customer service background
- Experience working in validated systems
- A commitment to excellence
- Basic knowledge working with Microsoft Office products and databases
- Basic knowledge in SAP validated databases preferred
- Good organization and time management skills
- Attention to detail, quality focused, and strong technical and problem-solving skills
- Strong oral and written communication skills
- An ability to operate effectively in a team environment
- Ability to work independently, under pressure, demonstrating initiative, emotional self-control, and flexibility
- A basic understanding of basic veterinary practice issues and procedures
- Understanding of the balance of providing excellent low-effort customer service in a regulatory compliance environment
- Ability to manage conflict and balance business needs with user-friendliness
About the role
Team members can expect to come on site 3 days a week or as requested by their leadership due to meetings, etc. Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on site to work since our offices are open.
Requirements
- Associates degree (i.e. Business, Life Science), (Bachelors Degree preferred)
- Three (3) Years experience working in a customer service or GMP compliance or complaint handling environment
Qualifications
- Must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship
- Must possess a basic understanding of basic veterinary practice issues and procedures
- Must understand the balance of providing excellent low-effort customer service in a regulatory compliance environment
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Company Information
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.