Veterinarian, Vet Technical Solutions - Pets

Duties & Responsibilities

• Provides communication (telephone, email etc...) to veterinarians, veterinary support staff, BIAH employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products.
• Supports complaint investigations by asking appropriate questions. All communications will be recorded in the BIAH Pharmacovigilance (PV) Database in compliance with BIAH corporate, Veterinary Technical Solutions VeTS), and PV SOPs and relevant cGMPs.
• Provides customers information as requested in the following areas: Proper product use, extra-label use, technical information, literature requests, adverse events, perceived lack of efficacy and/or product or packaging defects.
• Stays current with BIAH SOPs and Policies, current regulations and product technical knowledge.
• Responsible for determination of appropriate product and customer support in accordance with BIAH SOPs and Guidelines.
• Entry of case information in the approved database, communication to reporters, and resolution of cases must be complete and within the approved timeliness.
• Stays current with medical and technical knowledge relevant to BIAH products.
• Works with and supports external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences. Creates technical bulletins and PowerPoint presentations in response to sales and marketing needs.
• Develops and gives seminars or presentations, and lectures at veterinary clinics, schools, and associations as needed and/or requested.
• Participates in product launch teams as needed.
• Participates in call analysis and trend reports or issues involving product usage.
• Supports the SAD or Director in projects as assigned.
• Participates in the review and implementation of department SOPs and related documents, and this within an environment of continuous improvement.
• May assume additional responsibilities as assigned by supervisor or LPV.
• Completes other tasks as assigned.

Requirements

• Veterinary degree (DVM or VMD) from an accredited institution required with three (3) years´ veterinary practice experience required including.
• Must be from an accredited veterinary school with a license in at least one state required.
• Experience within a regulated Animal Health environment or veterinary call center preferred.
• Must be computer literate (MS Office Suite Programs; statistical analysis programs, and database systems).
• Must demonstrate a working knowledge of technical information.
• An understanding of applicable regulatory requirements is preferred.
• Strong communications and inter-personal skills required to interact with both internal and external ´customers´ and stakeholders.
• Demonstrates high ethical and professional standards.
• Must have a good understanding of customer service needs within a regulated environment.
• Demonstrates high ethical and professional standards.
• Must have a good understanding of customer service needs within a regulated environment, excellent knowledge of applicable GMPs, pharmacovigilance regulations and complaint handling Compliance requirements.