Veterinary Service Technician

About the role

The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.

Responsibilities

• Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision
• Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment
• Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met
• Maintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed
• Maintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accurately
• Comply with Company and department policies and standards; performs other duties as assigned

Requirements

• High School Diploma or Equivalent
• 2 years of relevant work experience
• Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience

Preferred Requirements

• Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable
• Previous experience servicing and installing x-ray equipment
• SAP experience

Skills and Abilities

• Ability to thrive in an independent role with excellent organizational and problem-solving skills
• Strong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non-technical audience
• Requires basic computer skills and ability to use smart phone/tablet
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships

Physical and Cognitive Demands

• Ascend/Descend (stairs/ladder) Frequently
• Bend Frequently
• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Driving Vehicle Frequently
• Exerting Force - Pushing/Pulling 0-20 lbs Frequently
• Learn New Tasks or Concepts Frequently
• Maintain Focus Frequently
• Move/Traverse Frequently
• Operating Position - Specific Machinery Frequently
• Repetitive Motions Frequently
• Stationary Position (Seated) Frequently
• Transport - Lifting/Carrying 0-10 lbs Frequently
• Complete Tasks Independently Constantly
• Feeling/Grasping/Handling Constantly
• Hand/Eye Coordination Constantly
• Remember Processes & Procedures Constantly
• Vision Constantly
• Balancing Occasionally
• Complete Tasks in a Noisy Environment Occasionally
• Exerting Force - Pushing/Pulling 21-40 lbs Occasionally
• Exerting Force - Pushing/Pulling 41+ lbs Occasionally
• Make Timely Decisions in the Context of a Workflow Occasionally
• Reaching Occasionally
• Stationary Position (Standing) Occasionally
• Transport - Lifting/Carrying 11-20 lbs Occasionally
• Transport - Lifting/Carrying 21-30 lbs Occasionally
• Transport - Lifting/Carrying 31-50 lbs Occasionally
• Transport - Lifting/Carrying 50+ lbs Occasionally
• Complete Tasks with a Speed/Productivity Quota Rarely
• Position Self - Crawling/Crouching Rarely
• Position Self - Kneeling/Squatting Rarely

Working Environment

• Noise Occasionally
• Hazards Occasionally
• Temperature Change Rarely
• Vibration Rarely

Environmental Conditions

• Primary Traveling: This position requires traveling to customer locations and providing services and support to customers.

Travel Requirements

• This position requires traveling to customer locations and providing services and support to customers. This position requires overnight travel.

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• Inventor Warehouse Associate Kent, Washington

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Training and Development

• Training and Development

Diversity and Inclusion

• Diversity and Inclusion

Community Giving

• Community Giving

Benefits

• Why join Patterson?

Getting Hired

• We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here.

Corporate Responsibility

• At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

• Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.