Veterinary Route Service Representative

About the role

The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process. You are the link between Gateway and our veterinary partners, responsible for building and maintaining trusted clinic relationships, ensuring pets are handled and transported with dignity, executing pickups and deliveries accurately and on time, and protecting trust through professionalism and attention to detail. This is a relationship‑driven role with high accountability, requiring independence, organization, and composure in sensitive environments. The role reports to the Care Center Manager and supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route, demanding exceptional accuracy, integrity, and sensitivity.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
• Retrieve deceased pets respectfully, often from chest