Veterinary Referral Coordinator - Part TIme

Pay: $24 - $28 / hour

Schedule

• Friday, Saturday, Sunday from 8am - 4pm

About the role

BluePearl Specialty + Emergency Pet Hospital is looking for an experienced Part Time Weekend Specialty Referral Coordinator to join our team in Northeast Portland, OR. As a Referral Coordinator, you ensure the effective, client-focused management of all referrals for the assigned service(s). You will serve as the primary point of contact for referred clients, managing their referral from the originating appointment through the close of the case.

Responsibilities

• Schedule new appointments for the assigned specialty, ensuring DVM(s) have a record of new appointments.
• Resolve any case-related concerns prior to the appointment.
• Maintain assigned specialty service(s) email and follow departmental email triage procedures.
• Gather pertinent information to ensure the client understands financial obligations.
• Act as the primary point of contact for clients and potential clients in your assigned specialty service(s).
• Perform post-procedural and post-surgical phone call follow-ups with clients.
• Receive, process, and fill prescription requests (with DVM approval) for assigned specialty service(s).
• Work with primary DVMs regarding requests and routine questions.
• Provide primary care DVMs with bloodwork/test results to keep them informed regarding referred clients.
• Ensure necessary communication regarding treatment is provided timely and documented appropriately.
• Provide support to clinical staff to facilitate the administrative components of clinical referrals for various services.

Qualifications

Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card. This position is not eligible for visa sponsorship or sponsorship transfer.

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Opportunities for growth and career advancement through skill development and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, and access to BluePearl University for training.
• Access to over 2,000 medical journals for clinicians.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401k and retirement planning.
• Paid time off and floating holiday plans.
• Health and well-being resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.