Veterinary Receptionist - South Bend, IN

South Bend Animal Clinic is a place where helping people and pets is at the heart of what we do. If you love animals and people, can keep your cool when the phones are ringing, appointments are arriving, and someone needs help right now, you may be exactly who we're looking for!

About the role

Our receptionists are much more than the people answering the phones—they're the first friendly face our clients see, the connection between our clients and medical team, and an essential part of keeping our hospital running smoothly. We're looking for someone who is compassionate, dependable, organized, and genuinely enjoys helping people and their pets. Previous veterinary experience is a plus, but we're also happy to consider someone with excellent customer service experience, a positive attitude, and a willingness to learn.

Responsibilities

• Greet clients and patients with warmth, compassion, and professionalism
• Answer phones, respond to voicemails, and communicate clearly with clients
• Schedule appointments and help manage an active veterinary calendar
• Check patients in and out while maintaining accurate client and patient information
• Collect payments and process invoices accurately
• Communicate estimates, pricing, hospital policies, and next steps clearly
• Coordinate with doctors and the medical team to keep patient and client flow running smoothly
• Make outbound calls, texts, or emails for reminders, follow-ups, and patient care needs
• Maintain accurate client and patient records
• Help keep the reception area clean, organized, and welcoming
• Jump in wherever needed to help the team keep the day running smoothly

Requirements

• Strong customer service and communication skills
• Confidence handling a busy front desk and competing priorities
• Compassion and professionalism, especially during difficult or emotional situations
• Excellent attention to detail and organizational skills
• Ability to multitask and adjust when priorities change
• A positive, dependable, team-first attitude
• Comfort asking questions and a willingness to learn
• Good judgment and the ability to remain calm under pressure
• Previous veterinary or medical reception experience is a plus
• Familiarity with veterinary terminology or practice management software is a bonus
• A genuine passion for helping people and their pets

Benefits

Financial Benefits

• Competitive pay based on experience and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full paid parental leave for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Schedule

Part-time, approximately four days per week, with shifts typically scheduled from 12:00–6:00 PM or 2:00–6:00 PM.

Why join us

• A supportive team that genuinely helps one another
• A workplace where your ideas and contributions are valued
• Opportunities to learn more about veterinary medicine every day
• A team that understands veterinary medicine can be challenging and believes laughter and kindness matter
• Meaningful work helping pets and the people who love them
• A workplace built around teamwork, compassion, and mutual respect
• Being surrounded by adorable patients all day

At South Bend Animal Clinic, we know veterinary reception can be incredibly rewarding, but we also know it takes patience, empathy, organization, and the ability to communicate professionally when situations become stressful. You don't need to know everything on day one. We'd much rather find someone who is kind, dependable, willing to learn, comfortable asking questions, and ready to become part of the team.