Veterinary Receptionist (PT) - Veterinary Urgent Care Center Worcester

About the role

Joining Veterinary Urgent Care Center Worcester means becoming part of a medical mission focused on providing exceptional, high-acuity care when pets need it most. Our dedication to patient welfare and client satisfaction is deeply appreciated by the community, reflected in our excellent 4.9-star Google rating. We are actively seeking veterinary professionals ready to commit to excellence and become core members of our collaborative team.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for pet health by educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, being a calming presence for clients and demonstrating empathy and respect in every situation.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• High school diploma or equivalent.
• Current state license to practice veterinary medicine.
• Experience in veterinary reception roles preferred.

Skills

• Excellent communication skills.
• Organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Basic computer literacy, including familiarity with veterinary software.

Benefits

• Comprehensive benefits package including medical, dental, vision insurance, and an Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Additional financial protection benefits like Life Insurance and Disability coverage.
• Professional development opportunities, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Pay

Competitive compensation based on experience and role.

Schedule

A flexible schedule, including some weekends and holidays.

Driving the award-winning culture

The WAG values – Work Together, Amaze, and Grow – guide our mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement

We embrace diversity and are committed to creating an inclusive environment for all employees. Mission Pet Health is an equal opportunity employer.