Veterinary Receptionist - North Fort Myers, FL

Who We Are

Bayshore Animal Hospital is Hiring an Experienced Veterinary Receptionist!

About the role

Position Details

• Role: Client Service Representative
• Status: Full-time
• Schedule: 4.5-day work week. Weekends OFF!

Responsibilities

What You’ll Do

• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while ensuring accurate client and patient information
• Collect payments and process invoices accurately
• Maintain a clean, organized front desk and welcoming lobby environment
• Cook up with technicians and doctors to support efficient patient flow
• Provide exceptional client service and build lasting client relationships
• Support daily hospital operations through teamwork and communication

Requirements

What Our Client Service Representatives Bring

• Previous customer service experience, preferably in a veterinary setting
• Confidence handling high call volumes and competing priorities
• Compassionate communication skills, especially during emotional situations
• Strong problem-solving abilities and client service skills
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with ezyVet software is a plus
• Excellent multitasking and organizational skills
• Strong attention to detail and accurate record keeping
• A positive attitude, reliability, and a team-first mindset

Benefits Highlights

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program