Veterinary Receptionist - Mid Shift

About the role

BluePearl Pet Hospital in Levittown, PA is hiring an extraordinary Veterinary Receptionist. Veterinary Client Service experience preferred. Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time the hospital entry door opens to offer a warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Act as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone so clients easily understand.
• Assess each client’s immediate need and the pet’s general condition upon arrival.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non‑patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains