Veterinary Receptionist, Grave Hours (Care Coordinator) - Pacific & Santa Cruz Veterinary Specialists

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

About the role

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, California, we are more than just a veterinary hospital—we are a team of dedicated professionals providing life-saving emergency and specialty care to the pets of Santa Cruz County and beyond. As the area's only 24/7 Emergency and Specialty Veterinary Hospital, our team works alongside board-certified specialists in Surgery, Internal Medicine, Oncology, Critical Care, and Emergency Medicine. Every day brings opportunities to learn, grow, and make a meaningful difference in the lives of patients and their families.

Our Care Coordinators are the heart of the client experience. They provide compassion, guidance, and support during some of the most emotional moments in a pet owner's journey. We are looking for individuals who are passionate about helping people, thrive in a fast-paced environment, and want to be part of a collaborative team that truly cares.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Requirements

• Applicants must be 18 years of age or older to be considered for this position
• Client service experience
• Experience with phones, computers, multi applications, and emotional clients

Preferred Skills

• Previous veterinary experience
• Previous overnight work experience

Schedule

• Wednesday through Saturday from 8PM-6:30AM
• Must be able to work at least 1 weekend shift a week and some holidays

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

$18.41—$18.41 USD