Veterinary Receptionist - Deerfield Animal Hospital

About the Role

Deerfield Animal Hospital in San Antonio, TX, is defined by its deep commitment to compassionate pet healthcare delivered through humble service and genuine care. Since 1994, this full-service clinic has built a reputation for trust, reflected in its impressive 4.8-star Google rating within the local community. You will be joining a dedicated team, including five experienced DVMs, focused on providing comprehensive care, from wellness to urgent situations. If you are seeking a place where you can immediately step in and do your best work alongside supportive teammates, this is your opportunity.

Joining Deerfield Animal Hospital means becoming part of a highly experienced team that values continuity and clinical quality. While the hospital maintains its unique local identity, it benefits from being part of a larger network dedicated to ensuring every teammate has the resources needed to succeed. This means you will have immediate access to programs designed to help you meet your professional goals, whether that involves pursuing leadership opportunities, advancing your credentials, or utilizing internal consultations with specialists to support complex cases. We strive to create an environment where every teammate can grow their skills.

As a teammate at Deerfield, you will practice progressive medicine in a professional and highly respected environment that handles a wide spectrum of cases. The practice is equipped to support comprehensive care, including advanced surgical procedures, robust testing and diagnostic protocols, and extensive preventative medicine. You will regularly manage urgent care situations, giving you the opportunity to utilize platforms like Airvet for telemedicine support when needed. This focus ensures you are constantly expanding your clinical skill set while providing comprehensive medical and surgical solutions to the San Antonio community.

San Antonio offers a rich, culturally vibrant backdrop for your professional life. Known for the historic River Walk, the Alamo, and a thriving culinary scene, San Antonio provides a fantastic balance of big-city amenities and a comparatively lower cost of living. When you are ready for downtime, you can explore the beautiful Texas Hill Country, enjoy extensive parks and outdoor recreation, or dive into the unique blend of Texan and Mexican heritage. This dynamic city is an ideal location to build your veterinary career and enjoy a high quality of life.

Your Impact as a Lead Customer Service Representative

As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture.

Your Impact Will Include:

• Leading by Example: You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check-ins, and financial transactions.
• Mentoring the Team: You will support the onboarding and training of new CSRs, providing real-time coaching, feedback, and development planning to help your teammates succeed.
• Solving Problems: You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements.
• Driving Communication: You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care.
• Managing Operations: You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting.
• Championing Culture: You will lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations and reinforcing hospital values.

Requirements

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including experience with scheduling systems and POS platforms.
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.

Qualifications

• Prior lead, senior, or mentoring experience is strongly preferred.
• Experience in veterinary, healthcare, or multi-location service environments is preferred.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

• Competitive Compensation: A competitive hourly rate based on your experience and leadership role.
• Total Wellbeing: Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
• Financial Health: Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
• Commitment to Growth: We support your career goals with opportunities for professional development and training.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
• Valuable Perks: Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.