Veterinary Receptionist / Client Service Representative
Golden Paws Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
About the role
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Responsibilities
- Manage a multi-phone line system while assisting in-person clients
- Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Schedule appointments and coordinate calendars
- Accurately process payments and maintain financial records
- Collaborate with the team to ensure smooth daily operations
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Exceptional verbal and written communication skills
- Positive attitude and willingness to work in a team-focused environment
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Pay
$21 - $24 per hour
Schedule
Full-time, 4/10 schedule with availability needed Monday-Friday and occasional Saturdays.
About Golden Paws Animal Hospital
Golden Paws Animal Hospital is an 8-doctor, AAHA-accredited practice dedicated to providing exceptional, compassionate veterinary care. The team prioritizes Fear Free handling to create a positive, low-stress experience for every patient and family. With strong roots in the local community, Golden Paws Animal Hospital is proud to build lasting relationships with clients and provide personalized, high-quality care to the pets they love.
Posting Date: 08/22/26