Veterinary Receptionist / Client Service Representative
About the role
Kehoe Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Qualifications
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Skills
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Benefits
- Full-time Benefits Package*
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Pay
Compensation: $17-19 per hour, for each hour worked
Schedule
This is a flexible, full-time position, with a 4/10 schedule and availability needed Monday-Friday. No Weekends!
Company Information
Located on Florida's beautiful Space Coast, Kehoe Animal Clinic is a welcoming three-doctor practice providing high-quality, affordable care in a modern, well-equipped facility. Our services include wellness care, dentistry, surgery, acupuncture, and laser therapy. Our culture is built on compassion, teamwork, mentorship, and growth. We strive to create an environment where every team member feels supported, respected, and empowered to develop their career.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.