Veterinary Receptionist / Client Service Representative
About the role
Country View Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience required
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Avimark, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Qualifications
- Highly organized and detail-oriented
- Thrives in a team-focused customer service environment
Skills
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Avimark, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Benefits
Full-time Benefits Package:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
Pay
Schedule: 4/10 Compensation: $18 - $19 per hour, for each hour worked This is a full-time position.
Schedule
This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.
Company Information
At Country View Veterinary Hospital in American Fork, UT, our team of three veterinarians takes pride in providing exceptional veterinary care with a personal touch. Our dedicated team is passionate about animal health and welfare, ensuring that each pet receives the highest standard of medical attention. We offer a collaborative and supportive work environment where continuous learning and professional growth are encouraged. Join us and be part of a practice that values compassion, innovation, and excellence in veterinary medicine.
Equal Opportunity Employer
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com.