Veterinary Receptionist / Client Service Representative

About the role

Best Friends Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $17-$19 per hour, for each hour worked
• Full-time position with a 4/10 schedule
• Availability needed Monday-Saturday

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Best Friends Veterinary Center?

At Best Friends Veterinary Center in Grafton, WI, we pride ourselves on providing exceptional care for pets while fostering a warm and welcoming environment for both clients and staff. With a dedicated team of compassionate professionals, state-of-the-art facilities, and a commitment to personalized service, we strive to exceed the expectations of every pet owner who walks through our doors. Our comprehensive veterinary services, combined with our passion for animal welfare, make us a trusted partner in pet care within the Grafton community.