Veterinary Receptionist / Client Service Representative

About the role

Northbrook Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Responsibilities

• Create exceptional client experiences
• Build trust through compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions
• Support clients with essential information about our services

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ImproMed, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Able to remain calm, professional and solution-oriented during busy periods

Qualifications

• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ImproMed, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Able to remain calm, professional and solution-oriented during busy periods

Skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ImproMed, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Able to remain calm, professional and solution-oriented during busy periods

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Pay

$21-$23 per hour, for each hour worked

Schedule

This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Company Information

Northbrook Animal Hospital is located in the Brooklyn Park and Coon Rapids area, providing wellness care, diagnostics, surgery, dentistry, behavior counseling, and more. Our newly renovated hospital combines modern equipment with a warm, welcoming environment where our three-doctor team and talented support staff work together to provide exceptional patient and client care.

Why Choose Us?

If you're looking for a CSR or Receptionist role where you can build meaningful relationships with clients, keep the hospital running smoothly, and be an essential part of the patient experience, we'd love to meet you. You'll have the opportunity to use your communication and organizational skills, support the veterinary team, educate and assist clients, and contribute to a collaborative hospital that is investing in its team and future.

Equal Opportunity Employer

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.