Veterinary Receptionist / Client Service Representative

About the role

Main Street Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Responsibilities

• Create exceptional client experiences
• Build trust through compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions
• Support clients with essential information about our services

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records

Qualifications

• Positive attitude and willingness to collaborate with a team
• Able to remain calm, professional and solution-oriented during busy periods

Skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Pay

$17-20 per hour, for each hour worked

Schedule

This is a full-time position with a 5/8 schedule, Monday–Friday, with rotating availability on the 2nd and 4th Saturday of each month (9:00 AM–1:00 PM). No on-call or emergency coverage required.

About Us

Main Street Animal Clinic has been a trusted part of the Oakland, TN community for years, offering a full spectrum of small animal medicine and surgery. Our 4-doctor team is supported by a close-knit staff that takes pride in both medical excellence and genuine client care. Our culture is friendly, appreciative, and growth-oriented. Many of our team members have developed from entry-level roles into advanced positions, and we're proud of the mentorship environment we've built.

Company

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.

Hiring Decisions

Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.