Veterinary Receptionist / Client Service Representative
About the role
Fairmont Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary or healthcare-related front desk experience strongly preferred
- Basic veterinary knowledge understanding of common conditions, preventative care protocols, and appointment types is a significant advantage in this role
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Pulse, preferred
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Qualifications
- High school diploma or equivalent
- Highly organized and detail-oriented
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Passionate about veterinary care and client satisfaction
Skills
- Customer service skills
- Front desk experience
- Basic veterinary knowledge
- Technical proficiency with veterinary practice management software
- Emotional intelligence and empathy
- Time management and organization skills
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Pay
Compensation: $14.50 - $16.00 per hour, for each hour worked
Schedule and compensation
- This is a full-time or part-time position with a flexible schedule, Monday-Friday with one rotating Saturday every 46 weeks. No on-call or emergency hours.
Why choose Fairmont Veterinary Hospital?
Fairmont Veterinary Hospital, established in 1979, is a full-service small animal practice located in Fairmont, WV, with a long-standing reputation as a trusted provider of veterinary care in the community. Our hospital offers a comprehensive range of services including digital X-rays, ultrasound, laser therapy, orthopedic and general surgery, dental care, and on-site laboratory testing backed by an experienced team of veterinarians and support staff who are genuinely dedicated to treating every patient with the same care and compassion they'd give their own.
Application
To apply, please visit our careers page and submit your resume and cover letter. We look forward to hearing from you!