Veterinary Receptionist - City Way Animal Clinics (Mass Ave)

About the role

When you join City Way Animal Clinics - Mass Ave, you are joining an established practice known for excellence. We are proud to be AAHA Accredited, reflecting our commitment to the highest standards of veterinary care. The trust our clients place in us is clear, as reflected by our outstanding 4.7-star Google rating. If you are looking for an opportunity to do your best work alongside dedicated teammates, this is where you belong. We understand that to provide exceptional care, our teammates must be fully supported. While focused on individual practice success, you benefit from being part of a larger network that prioritizes professional development.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, being a calming presence for clients and demonstrating empathy and respect in every situation.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• Salary range for this position is $17 - $19 per hour based on experience.

Benefits

• Competitive Compensation
• Health & Wellbeing
• Financial Security
• Commitment to Growth
• The Power of a Network

Pay

Salary range for this position is $17 - $19 per hour based on experience.

Schedule

A flexible schedule, including some weekends and holidays, is required.