Veterinary Receptionist (Care Coordinator) - Central Valley Animal Hospital

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

About the role

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Central Valley Animal Hospital in Rainbow City, Alabama, is a full-service veterinary practice offering a broad range of services, from routine wellness care to advanced medical treatments. The team is committed to providing high-quality, compassionate care in a welcoming and supportive environment.

Why Join Us

We are a fast-paced, team-oriented small animal practice that values compassionate patient care, client education, and a positive workplace culture. We strive to support one another while providing high-quality veterinary care to our community. We are a workplace that encourages teamwork, compassion, and having fun while making a difference in the lives of our patients.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Requirements

• Applicants must be 18 years of age or older to be considered for this position
• Excellent customer service skills, providing courteous and prompt assistance
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Preferred Skills

• Some experience in a veterinary setting preferred

Schedule

Monday-Friday from 7:30AM-6:00PM (Thursday off) and Saturday from 8:00AM-2:00PM

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

Pay Range $12—$15.60 USD