Veterinary Receptionist

Job Summary

The Receptionist is “the face of the hospital” and the first point of contact for our clients and patients. The primary responsibility is to ensure our clients' and patients’ experience is positive, welcoming, friendly, and exceptional. The incumbent in this role will work closely with the veterinary team to provide quality medical care and help promote it.

Key Responsibilities

• Greet clients and patients in a positive, welcoming, and friendly manner, creating an enthusiastic and warm environment
• Mainer reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge
• Administer basic cashier duties, including reconciling the cash drawer daily (opening and closing processes)
• Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team
• Create and maintain thorough and accurate medical charts for all patients, consistently meeting hospital quality control standards
• Maximize the efficiency of the veterinary team by effectively managing patient flow
• Create and maintain a clean, neat, and inviting reception area

Customer Service Delivery

• Consistently provide professional, efficient, and exceptional service
• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
• Effectively adapt to individual clients and their needs
• Effectively resolve customer complaints as needed

Required Skills And Knowledge

• Work independently and exercise good judgment
• Multi-task effectively
• Remain action-oriented and effectively set priorities
• Work well in an extremely fast-paced work environment, remaining calm and resilient
• Adhere to OSHA standards and regulations as outlined in company policies
• Able to learn basic veterinary technical skills such as animal restraint and lab duties
• Able to perform other job duties as assigned

Additional Information

• Our hospital is part of the WellHaven Pet Health (“WellHaven”) network of hospitals.
• This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous.

Work Location, Environment, and Physical Requirements

• The reception position is performed onsite at our hospital or at an approved offsite event location.
• Remote work is not available for this position.
• The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).
• Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information
• Able to lift 25+ pounds
• Able to stand, walk, stoop, kneel, crouch, and climb

Commitment to Diversity

• WellHaven is an Equal Opportunity Employer.
• We are committed to complying with all applicable federal, state, and/or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.