Veterinary Receptionist

About the role

Pooler Veterinary Hospital is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk.

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more.
• Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Requirements

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy.
• Able to maintain a calm, professional, and positive demeanor.

Qualifications

• Comfort discussing sensitive topics (elevated to "Able to maintain a calm, professional, and positive demeanor" in the original text).

Skills

• Knowledgeable about veterinary terminology and procedures.
• Ability to communicate clearly about common veterinary topics.
• Empathy for handling sensitive conversations.
• Positive and professional demeanor.

Benefits

• All the benefits you deserve—medical, dental, vision, and retirement for full-time team members, plus an employee pet discount.
• Paid time off.
• 401(k) with a generous company contribution.
• Employee referral bonus.

Pay

Salary: $14.00 - $1.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Four weekdays from 7:15 AM – 6:00 PM. Employees typically have a consistent day off each week. No weekend hours!